Burton Group

Cancellation Policy

As of April 9th 2023. All appointments require a NON Refundable 50% booking fee at the time of booking.  In the event of a cancellation the booking fee is non refundable and the cancellation policy below will apply. Should you need to cancel your appointment within any time frame, the booking fee will be retained, it isn't redeemable against any other treatment.  Should you cancel your appointment on the day, an invoice for the remaining 50% will be sent to you. If you have paid the full amount for a treatment/special offer 50% of payment will be retained as the booking fee and 50% will be sent to you as a credit note. Any cancellation using a Gift card, voids the gift card entirely. All gift cards have 1 year to be used. Any expired gift cards will be void after this time. Any gift cards near their expiration date can be topped up for another year for £20. I completely understand that things can happen last minute and I assure you that I will be sympathetic in certain circumstances. Any refund that I choose to process will be dealt with on an individual basis, and will be sent back minus the bank/paypal charges I have incurred.

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