T&C’s & Privacy Policy

GDPR

This Privacy Policy governs the manner in which Kelly McAlinden Holistic Wellness collects, uses, maintains and discloses information collected from users (each, a "User") of the www.kellymcalinden.co.uk website ("Site"). This privacy policy applies to the Site and all products and services offered by Kelly McAlinden Holistic Wellness

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Kelly McAlinden Holistic Wellness collects and uses Users personal information for the following purposes:

To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

To send emails

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their enquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.

Children Age 13 and Under:

We recognise the special obligation to protect personally identifiable information obtained from children age 13 and under. AS SUCH, IF YOU ARE 13 YEARS OLD OR YOUNGER, THE COMPANY REQUESTS THAT YOU NOT SUBMIT ANY PERSONAL INFORMATION TO THE SITE OR TO THE COMPANY. If we discover that a child age 13 or younger has signed up on the Site or provided us with personally identifiable information, we will delete that child’s identifiable information from our records.

The Company nonetheless encourages parents to go online with their children. Here are a few tips to help make a child’s online experience safer:

Teach children never to give personal information, unless supervised by a parent or responsible adult. Includes name, address, phone, school, etc.
Know the sites your children are visiting and which sites are appropriate.
Look for Website privacy policies. Know how your child’s information is treated.
Check out the FTC’s site for more tips on protecting children's privacy online

Security: Security for all personally identifiable information is extremely important to us. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, The Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

Changes to this privacy policy

Kelly McAlinden Holistic Wellness has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us: If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:www.kellymcalinden.com

Appointment bookings

As of April 9th 2023.

All appointments require a NON Refundable 50% booking fee at the time of booking. In the event of a cancellation the booking fee is non refundable and the cancellation policy below will apply.

Should you need to cancel your appointment within any time frame, the booking fee will be retained, it isn't redeemable against any other treatment.

Should you cancel your appointment on the day, an invoice for the remaining 50% will be sent to you.

If you have paid the full amount for a treatment/special offer 50% of payment will be retained as the booking fee and 50% will be sent to you as a credit note.

Any cancellation using a Gift card, voids the gift card entirely.

All gift cards have 1 year to be used. Any expired gift cards will be void after this time. Any gift cards near their expiration date can be topped up for another year for £20.

I completely understand that things can happen last minute and I assure you that I will be sympathetic in certain circumstances.

Any refund that I choose to process will be dealt with on an individual basis, and will be sent back minus the bank/paypal charges I have incurred.

Training courses

T&C Any amount of booking fee is non refundable.

No shows for any training course is non refundable.

Full payment for any course is non refundable for any circumstance as another date can be rescheduled for you. This payment can be transferred to another course at my discretion.

please be aware that when you book a course with me, you enter into a legal contract and by doing so you fully agree to adhere to my terms and conditions of trading.

Return Policy: All sales are final.

I do not offer refunds or returns on any products or services purchased from my store. I take pride in delivering high-quality items and want to ensure your satisfaction. If you receive a damaged or defective product, please contact me within 7 days of receiving your order, and I will gladly assist you in resolving the issue.

Please carefully review your order before completing the purchase, as once the transaction is made, it is considered final and non-refundable.

For any questions or concerns, feel free to reach out to me kellymcalinden1@gmail.com. I am here to help and ensure your shopping experience with me is as enjoyable as possible.